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Terms and Conditions

Terms And Conditions


 1.       This contract contains the entire bargain between us and in the case of any inconsistency between these terms and the terms of any other contract documents sent by you to us (whatever their respective dates) in respect to the goods, these terms shall prevail. These conditions shall apply except as may be expressly agreed by us in writing. Any concession or waiver made by us at any time shall not prejudice the exercise of our rights hereunder.

2.       We warrant that, save as otherwise herein specifically provided, the goods will accord with our contract specification and will be of sound materials and workmanship. Reasonable variations in thread counts, strength, weight, size, width, shrinkage, shade, colour, colour fastness and fluidity shall be allowed. Unless stated on the contract, we shall be deemed not to be aware of any special purpose for which the goods or any product made there from is required. If any special characteristics are required in the goods they must be stated on the contract. Any samples supplied by us to you are so provided only to give an indication as to the quality of the goods. We do not warrant that the samples will accord with the contract specification or that the goods supplied will accord with the sample.

3.       Delivery date(s) means date(s) upon which the goods are ready for dispatch to the point of delivery specified. All deliveries must be taken up by the final delivery date stated in the contract. The promised delivery date specified is a genuine forecast in the light of the current conditions, but it is given without legal commitment and we accept no liability if in the event we are unable to meet it.

4.       We will endeavor to supply the exact quantities of goods ordered but, unless otherwise specifically agreed. The total quantity shall be subject to a tolerance either way of 10% and you will pay for the actual quantities of the goods delivered. The indicated piece lengths are given as a general indication but without legal commitment.

5.       In the event of our costs increasing between the hereof and the actual date of the delivery owing to wars, defense measures, imposition of new customs, excise or other duties or taxes, or increase of customs, excise or other duties or taxes, increase in the cost of raw materials or labour, scarcity of labour or any other cause whatsoever, the price at which your order is booked may be increased in respect of that portion of the Order which is undelivered on the day when written notice of such increase in the costs shall be given by us to you. In the event that you fail to take delivery of any part of the goods in accordance with Conditions above, we shall be entitled by notice in writing to you to increase the price of the goods remaining undelivered to our standard price or prices ruling on the actual date of delivery.

6.       If events beyond our reasonable control prevent us from delivering any goods by the appropriate date, such date shall be postponed for a reasonable period. Beyond such period we may without liability cancel this contract as regards such goods, or we may without liability cancel this contract as regards such goods unless the products either have been, or are in the course of being made, or have been appropriated by us to this contact. If, by reason of any such circumstances we are prevented from supplying you with the full quantity of the goods delivered under this contract and also at the same time maintaining if full our other business, then we shall be at liberty to withhold, reduce, or suspend delivery to you to such an extent as we shall consider reasonable and equitable in all the circumstances. We shall give as much advance notice as possible of any proposed action by us under paragraph above to enable you to make alternative arrangements for the purchase of the goods during the period of reduced or suspended delivery, and in this event you will be free to purchase from other suppliers your requirements of the goods to make good your anticipated or actual deficiency but we shall not be bound to acquire by purchase or otherwise additional quantities of the goods from other suppliers.

7.       Complaints on quality will only be considered provided notice in writing is given to us within 28 days after receipt of goods by you or your agents and the defective goods are placed aside for inspection by our representative. This shall be a condition precedent to giving of any credit allowance in respect of replacing the goods alleged to be defective. Our liability in respect of goods proved by you to be defective is limited to giving you a reasonable credit allowance in respect of (or at our option to replacing at the point of delivery specified overleaf) the goods, but in no circumstances will our maximum liability here-under exceed the invoice value of the defective goods. In particular, we shall not be liable for - (i) adverse effects resulting from the application to the goods of any process, operation or treatment, unless specifically recommended by us and we have agreed to be so liable, nor (ii) for any goods which have been cut or processed by you in a way or damage after the risk in the goods has passed to you (iii) any expenditure incurred by you in respect of goods proved or alleged to be defective, nor (iv) loss of profit not for consequential loss of any kind to you however caused. Claims for loss or damage in transit of goods shipped at our risk will only be considered if made so as to reach us within such period as will enable a valid claims to be made against the carrier. In the event of your failure to give us notice as specified in the paragraphs above, your claim shall be deemed to have been waived and shall be absolutely barred. Where a complaint or a claim has been made in respect of goods proved or alleged to be defective we may suspend further deliveries of goods under this contract until the validity of such complaint or claim has been finally determined and in such events the applicable delivery date(s) shall be postponed accordingly. If on or after delivery we make any allowance to you in respect of any claim and such allowance is accepted by you, no further claim may be made by you in respect of that matter.

8.       If you purport to cancel this contract or refuse to accept delivery of goods hereunder, you will be liable to us for the full contract price. We shall be entitled to charge interest at the rate of 1.5% per month on: (i) all overdue payments (ii) the price of any goods of which you shall have failed to take delivery until the date they were actually delivered to you or otherwise disposed of. We shall be entitled to suspend or cancel further deliveries under this and any other contract between you and us: (i) if payment is overdue or (ii) if you shall have failed to take delivery of any goods or (iii) (after notice) if and to the extent of the goods delivered would exceed, your credit limit whether or not advised to you and whether or not payment is overdue. For the purpose of this condition time of our receipt of payment shall be of the essence of this contract. You shall not be entitled to withhold or set off payment for goods delivered for any reason whatsoever.

9.       The risk in the goods shall pass to you when we deliver the goods in accordance with the terms hereof to you or to your agent or other person to whom we have been authorized by you to deliver the goods, and we shall have no responsibility in respect of the safety of the goods thereafter and accordingly you should insure the goods thereafter against such risks (if any) as you think appropriate. However, the ownership of the goods shall remain with us and we reserve the right to dispose of the goods until payment in full for all the goods has been received by us in accordance with the terms of the contract or until such time as you sell the goods to your customers by way of bona fide sale at full market value.

10.   All designs and sketches are submitted by us in confidence and unless otherwise agreed in writing they and the copyright in them remain our property.

11.   This contract contains all the terms and conditions of purchase and the sale relating to the supply of the goods to which it relates. No further conditions will be recognized by or binding on either you or us apart from the actual quantities, prices and delivery dates notwithstanding that such conditions may be annexed to any documents exchanged between us relating to this contract or the supply of goods hereunder.

12.   This contract shall be interpreted exclusively according to the laws of the Republic of Ireland and you hereby accept the jurisdiction of such courts, whether in the Republic of Ireland or elsewhere, as we may nominate for the purpose of trying any action arising out of this court.

13.   All Credit/debit card transactions processed through us are done so with the strictest confidence and complies with legalities of Credit Card companies. All Credit/debit card holders are subject to validation checks and authorization of the card issuer. If the issuer refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. Your account will not be debited until your order has been dispatched at which point acceptance of your order takes place. Please ensure that the expiry date on your payment card is after the anticipated dispatch date of your order as payment is taken on dispatch. If the card has expired we will be unable to ship your order. Once your order has been placed, we will send you an e-mail of confirmation. Your order confirmation will act as a receipt, we will be pleased to provide any additional documentation you may require. Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.

14.   While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

Payment (Realex)


Aoki Interiors use Realex secure payment processing systems to handle its online payments.

To learn more about Realex go to www.realex.ie

We take the security of our customer's financial and personal information very seriously. This page documents what we do to protect your important data from being discovered by third parties and also the lengths we go to to make online purchasing secure.
 
The high levels of security we use while you are using our site we take special steps to protect you and your credit card. Your credit card details are never stored by us and our staff have no access to your sensitive payment details.

As additional security our online payment transactions use the CVV2 number (the last three digits on the signature strip of your credit or debit card) to guard against card fraud.

 

Delivery


All carriage is automatically calculated and charged at a rate depending on where you are located and you see all totals before committing to buy. Aoki Interiors products are carefully packed and shipped via Nightline and should reach you in perfect condition. If an order is damaged we will offer either a free replacement or a refund. We advise that any claims be made within 1 week of delivery. Aoki Interiors may ask for photographic proof of damage or return of goods to back up any claim.
All our products prices are inclusive of Value Added Tax (VAT). Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Aoki Interiors charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

Guarantee 


Aoki Interiors guarantees that all our products are manufactured to the highest standards. If for any reason you should find any manufacturing fault please contact us.

All orders are dispatched from our warehouse in Co. Tipperary. We make every effort to deliver our products within the estimated timescale, which at present is approx. 2 weeks, however delays are occasionally inevitable due to unforeseen factors.

If for any reason the 10 working day deadline cannot be met you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. During holiday periods i.e. Christmas, Easter & annual shutdown, deliveries may take longer.

When you place an order with Aoki Interiors, once we have checked the payment and delivery details we will ensure that you order is processed immediately.

We accept the following credit cards/debit cards VISA, Mastercard.

Once your order has been placed, we will send you an e mail of confirmation including

    * Contact Details
    * Total Price
    * An order/reference number
       * Instructions on how to contact us

Your order confirmation will act as a receipt; we will be pleased to provide any additional documentation you may require.

We ship to all parts of Ireland on a daily basis with NPX  making shopping with Aoki Interiors a most pleasant and memorable experience.

Note: Our email response to you can sometimes get caught in your Spam folder. Be sure to check your Spam folder for our response in addition to your inbox, and add us to your list of acceptable email senders.

 

Refund Policy


We hope that you will enjoy the quality and design of the beautiful homewares, accessories and gifts that you have ordered and received.

We make every effort to wrap items carefully to ensure they arrive to you in perfect condition. If something has become damaged in transit, we ask that you contact us immediately by email and we will endeavor to send you a replacement as quickly as possible.

You do have the right to cancel your order and receive a full refund dependant on certain terms and conditions which are:

  • Order cancellations must be made by by email within 7 days of having received the items.
  • They must be returned in their original packaging, unused and in a re-saleable state.
  • Refunds do not apply to the postage and packaging costs of the original order.
  • If a product is damaged or faulty, we will arrange to send you a replacement as soon as possible.

Our address for returns is:  Aoki Interiors Ltd. No. 1 Parkside, Carrick-On-Suir, Co. Tipperary, Ireland.

We advise that you send the returns by recorded delivery or request a free ‘Certificate of Posting’ from your post office.  Unfortunately we are not able to cover the cost of returns postage.

Should you be sent a faulty item in error, we will of course refund you in full.

This returns policy does not affect your statutory rights.

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